Store Policy
Customer Care
I take pride in creating a smooth and personal experience from the moment you visit the store to when your print arrives at your door. Every order is handled with care and attention to detail — and I’m always here to help if you have any questions along the way.
If you need support with an order, delivery, or print care, please don’t hesitate to get in touch through the contact page. I aim to respond as quickly as possible and make sure any issue is resolved smoothly.
Your trust means a lot — thank you for supporting my work and being part of this journey
Returns and Refunds
All my prints are made to order, so I’m unable to accept returns or exchanges for change of mind.
Damaged or defective prints
If your print arrives damaged or defective, just contact me within 7 days with a photo of the issue, and I’ll make it right with a replacement.
Privacy
Your privacy is important to me. Any personal information you share — such as your name, email, or delivery details — is used solely to process your order and stay in touch about your purchase.
I don’t share or sell your information to third parties. All transactions are handled securely through trusted payment providers to keep your details protected.
If you have any questions about how your information is used, please reach out through the contact page.
Wholesale
Inquires
If you’re interested in purchasing or exhibiting my prints, I’d love to connect. Each piece is printed on Ilford Cotton Rag 310gsm matte fine art paper using archival giclée methods, ensuring the highest quality and longevity.
I offer wholesale and commercial partnerships for select retailers and curated spaces that share an appreciation for storytelling through landscape photography.
Please reach out through the contact page with a brief overview of your store, project, or gallery. I’ll get back to you with details on pricing, editions, and availability.
Processing & Shipping
Each print is made to order in Australia
-
Unframed prints ship rolled in protective archival tubes
-
Framed prints ship flat in custom packaging to protect corners and glazing
Delivery time
-
Prints: 3-10 business days
-
Framed prints: 7–14 business days
Tracked shipping on all orders
At this time, I only ship within Australia only (no international shipping).
Payment
Methods
I accept all major payment methods to make your checkout experience simple and secure.
Accepted payments:
• Visa
• MasterCard
• American Express
• PayPal
• Apple Pay
• Google Pay
All transactions are processed securely, and your payment details are never stored on our servers. Prices are listed in AUD and include GST where applicable.
If you encounter any issues during checkout, please reach out via the contact form — I’ll be happy to assist.